Frequently Asked Questions
What products do you offer?
We specialize in high-quality, custom laser-engraved gifts and home décor, including drinkware, keepsakes, door hangers, personalized gifts for men, kids & babies, pet parent gifts, and more. Every piece is crafted to be meaningful and long-lasting.
How long will it take to ship my order?
Once your order is placed, we normally fulfill all orders within 5-7 business days. You will receive tracking information as soon as your order is shipped. Please note that around the holidays turnaround times may be extended.
Do you accept returns or exchanges?
We do not accept returns or exchanges. However, if there is an issue with your order, please contact us.
Do you ship internationally?
At this time we do not offer shipping internationally.
How do I care for my charcuterie board?
We apply a light food-safe oil to each board before shipping. Please clean and dry before and after each use and use food-safe oil as needed. Charcuterie boards are not dishwasher safe. Please hand wash only. Also, a care card will be enclosed with your board.
Can I order in bulk or for a business event?
Absolutely! We offer bulk orders for weddings, events, corporate gifts, or promotions. Contact us with your requirements, and we’ll provide pricing and customization options.
What materials do you use?
We use high-quality wood, metal, glass, and other durable materials suitable for laser engraving. Each item is carefully selected to ensure lasting quality and a beautiful finish.
Other questions?
Just send us a message under the 'Contact Us' tab. We are happy to answer any questions you may have.